Privacy Policy

Last updated: July 2026

moss-matrix is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website and services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information you provide when booking appointments or making enquiries
• Details about your skin type and concerns shared during consultations
• Technical data including IP address, browser type, and device information
• Information about how you use our website

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our skincare services
• To communicate with you about appointments and enquiries
• To personalise your treatment experience
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, which you may withdraw at any time
• Performance of a contract for services you have requested
• Compliance with legal obligations
• Our legitimate business interests, where these do not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Treatment records are retained in accordance with professional guidelines.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with our business operations
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to processing
• The right to data portability
• The right to withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

moss-matrix
42 Blossom Street
London, W1K 3PA
United Kingdom

[email protected]